Most likely, you forgot to deactivate the automatic renewal option or to cancel within the free trial period of your membership.
This article will show you how to deactivate the renewal option if you don't want to continue with your membership.
Have more questions? Submit a request
Comments
68 comments
Hello
I must have purchased by mistake 3 month plan but that is a lot of money and I don't want to keep it
Please return my money
I have already emailed support@lecturio.com already. Please contact me as soon as possible
Hello Charmi,
Thank you for reaching out. We have already replied to your email. Your refund request is being processed.
Thank you for your patience.
Kind regards,
Alex from Lecturio
Hello,
I have sent an email to support@lecturio.com, about my situation. I got my invoice today, and I forgot to cancel before the payment. I am so sorry. I want to deactivate my subscription, account and I would like to have my money back please.
Can someone please help me.
Thank you in advance.
Best regards,
Nadia
Hello Nadia,
Thank you for reaching out. We have received your messages and will evaluate your request as soon as possible.
Thank you for your patience.
Kind regards,
Alex from Lecturio
Hello,
I was charged for the second year membership, but I no longer want to use this service. I do not want to keep the account.
How can I get my money back?
Please help!
Thank you!
Hello Annguyen,
Thank you for reaching out. We have received your message and will evaluate your request as soon as possible.
Thank you for your patience.
Kind regards,
Alex from Lecturio
Good Morning,
I was charged for a 1 year membership for $224.88 automatically, and I did not approve of this transaction. I contacted your company 8 days ago, and I have only received automated robotic messages. This is a very hard time for my family, and I cannot afford this subscription. I have been waiting for a refund as you promise a 10-day money back guarantee, but I have not heard a single word in response from a human-being. Yet, your company was able to dispute my claim with Paypal. This is extremely shady and unprofessional, and I would love if someone were able to respond to my email the same way you were able to respond to Paypal. Thank you.
I wanted to get the 50% discount Dr offer today
I had a previous subscription for 2017 -2018 which was no longer active
after chatting with an agent I was told that I should update my payment details for the 50% discount offer
i was charged for the years 2018 -2019 - years that i did not use lecturio
i would want a refund of my money
my email is ajiboye2g@yahoo.co.uk
my invoice is INV202003-teAjre
i have emailed the support@lecturio also.
I am yet to get any response from lecturio
I have emailed support
I have chatted online
yet no acknowledgement.
Hello Alexander, I mistakenly changed my subscription from the 1 month to the 3 moths plan, knowing that I paid for the upcoming month just 4 days ago, now with changing the plan I have a subscription until August, so did the money that I paid for the 1 month plan before changing to the 3 months plan is wasted or what? Or is it included in the 3 months plan? Can you pls let me know ASAP
Thank you
Regards
Dear Mohammed,
Thank you for reaching out.
Please remember that your upgrade is not effective immediately, but on the date of the next premium membership renewal. This means that on the day that your old monthly plan was set to renew, your new 3-month plan will begin and you will charged for that.
Please learn more here: https://lecturio-medical.zendesk.com/hc/en-us/articles/115005272469-How-can-I-upgrade-my-Premium-membership-plan-
If you have any further questions, please email us at support@lecturio.com and we will be happy to clarify any doubt you might have.
Kind regards,
Alex from Lecturio
I have same problem as lipika, please tell me if i cancel the subscription if less than 5 days are left, or can i get a refund?
Hello I was charged $1279.68 today and I did not use Lecturio since 2017. I updated my card information today today to try to use Lecturio Step 2 services but for some reason I was charged automatically today for $1279.68. Can you please refund my debit card please because that is all my funds.
Hello Claude,
Thank you for reaching out. We have received your emails and will reply to you shortly with more information. Thank you for your patience.
Kind regards,
Alex from Lecturio
Hello
I was charged £1199.70 on May 20th. I have not used lecturio since 2017 and have not even been on the website till this charge showed on my statement. I do not know why it was suddenly renewed when I have not even used the site for three years. Please can you refund this money, I am unemployed and cannot afford to have this amount of money taken from my account.
Hello Sayon,
Thank you for reaching out.
We have received your emails and will evaluate your situation as soon as possible. You will hear back from uy by email.
Thank you for your patience.
Kind regards,
Alex from Lecturio
Please help me.
I was charged more than $570 including international fees and I am not subscriber anymore!
I unsubscribed through iTunes long time a go and help desk only told me to contact apple but I don't have history of purchasing through Apple ID! I think something wrong with your system. I haven't charged from you long time but now I am charged and so confusing!
I need complete refund asap because I lost job and that's all I have!
Please help!
Dear Yoko,
We received your messages and have provided a solution as informed to you by email.
If you have any further questions, please let us know at support@lecturio.com.
Kind regards,
Alex from Lecturio
I have sent an email to support@lecturio.com about my situation.
My debit card was charged today for £359. despite not having used your services in years.
Could you kindly address the matter? I would greatly appreciate it.
Best regards,
A now (even more) poor newly graduated doc
Dear Alexandra,
On June 30th 2020, I was charged for 52.48 for the lecturio premium account renewal. I did not expect that lecturio would do an AUTOMATIC renewal WITHOUT any notification before. I don't know that lecturio will charged automatically and I do not accept this transaction. I need the money for something more essential, as we know the pandemic has affected many of us in many ways including me. So i hope you can help me to do a refund for the money. I read that you have a 100% money back guarantee if the account holder wanted to stop the subscription in the first 10 days. I have emailed support@lecturio.com three times and haven't received any real reply except from the automatic robot.
Please help.
Best Regards,
Nabilla.
Please Help!!
On 02 July 2020 I was charged £719.64 I have not accessed this account since I deactivated it in April 2018. I was not aware I would be charged this amount and I;m not sure how my account reactivated. Please kindly will a refund be made as soon as possible. As a self-funding medical student in a pandemic this is not money that I can dispose of without dire consequences.
Thank you for your help,
Tabitha
I was charged a few days ago for the second year membership, but I no longer want to use this service. I do not want to keep the account.
How can I get my money back?
Please help me!
I've already email you. My email is abubakrahmed12345@gmail.com. I'm looking forward to your reply. Thank you in advance.
Alexander, I have the same problem as above users.
"How can I get my money back if I was charged, but I do not want to keep the account?"
Please help, my email is annah.chan.t@gmail.com
hello! Excuse me, can I cancel the charge that you want to make to my card? I don't have any money anymore and I don't want to renew my Lecturio membership :c
Hello Diana,
We have received your email and will get back to you as soon as possible.
Kind regards,
Alex from Lecturio
This also happened to me. I signed up for a yearly membership which automatically renewed and charged me $300 without any communication or notification. I asked for a refund since I haven’t used the service in 9 months. They rejected my request saying the automatic renewal was clearly documented when I purchased the product a year ago. To show their appreciation they gave me an additional free year to a service I don’t use. Thanks I guess? Very poor customer experience team. I would beware of using this product.
Hello Jake,
I am sorry that you are not satisfied with our support and our terms & conditions. However, the recurring nature of the subscription was, as you mentioned, displayed twice during the checkout process, included in the purchase confirmation email you received, and was constantly available in the account settings when logging into your account. We hope that you will be able to find benefit in the extended access and wish you all the best.
Kind regards,
Alex from Lecturio
Today my premium account is automatically renewed which was not my intention. I request to get my payment back, please help.
It makes no sense why an online video service wouldn’t offer refunds for a mistaken automatic renewal. The only reason you have a no refund policy is because it happens to so many people and you are justifying keeping our money.
Hello I just got charged for a three month membership I canceled months ago. I would like a refund as I don’t use the service anymore and this is a lot of money. Please help
Please sign in to leave a comment.