How can I deactivate the automatic renewal?

Follow

Comments

10 comments

  • Avatar
    Patrick Hooke

    Is it possible to deactivate the automatic renewal without cancelling my current subscription? 

     

    0
    Comment actions Permalink
  • Avatar
    Melanie Frey

    Hello Patrick,


    Thank you very much for reaching out. Your access will end at the end of your paid subscription. 

    I hope this information has been helpful to you. If you have any further questions, please do not hesitate to contact me again.

    Best regards
    Melanie from Lecturio

    0
    Comment actions Permalink
  • Avatar
    Sana Qazi

    Hello...i want to cancel my subscription. Its only 2 days left till the automatic subscription renewal and it still says that i cant deactivate my account before 5 days...please help..i have already emailed the customer care.
    Regards
    Sana

    0
    Comment actions Permalink
  • Avatar
    Melanie Frey

    Hi Sana,

    We received your email. We will reply as soon as possible. 

    Thank you very much for your patience.

    Kind regards, 
    Melanie from Lecturio

    0
    Comment actions Permalink
  • Avatar
    Magdalini Kreouzi

    Dear to whom it may concern, 

    I would like to address my concern in regards to your support team, I am currently a medical student and a couple of months ago (beginning of the previous year) i thought it was a very good idea to subscribe to your videos for a 3 month period to help me with my exams. After 3 months I renewed the service but when the 3months where over I cancelled the subscription. 

    I am emphasising that I really loved the videos and that the subscription was worth it however, a couple of days ago I realised that you still charge me for no reason from the 5th of July. I am a student and I value honesty when it comes to charging, as every student I am on a tight budget and you charging me an extra 270 euros is a lot. 

    So I can be clear from May due to several health problems I had I stopped going to the university and took a gap year so it is not possible for me to have logged to the account and reactivating it as I had other issues that where not university related to catch up. 

    I am sorry but after several attempts to communicate with the support team I have not even yet talked to anyone about my problem so please I would like for someone to help me and made refund me at least the last transaction as Ive talked for several hours with my bank and the only way to solve things is to talk with lecture support team. I would please like to refund me if possible.

     

    Thank you in advance,

    MK

    0
    Comment actions Permalink
  • Avatar
    Alexander

    Dear Magdalini,

    Thank you for reaching out. We have replied to your email and will continue to update you on your refund request through that channel. 

    Thank you for your patience.

    Kind regards,

    Alex (Lecturio Customer Support)

    0
    Comment actions Permalink
  • Avatar
    blessing adebayo

    Hello,
    I want to cancel my subscription but couldn't. 4 days left to the automatic renewal but it still says that I cannot deactivate it before 5 days...please help me to deactivate it..I have already emailed the customer support.
    Best regards
    Blessing

    0
    Comment actions Permalink
  • Avatar
    Melanie Frey

    Hi Blessing,

    Thank you very much for reaching out.

    We received your email. We will reply as soon as possible. 

    Thank you very much for your patience.

    Kind regards, 
    Melanie from Lecturio

    0
    Comment actions Permalink
  • Avatar
    Hovra Zahoor

    Hello,

    I am on 3 month subscription with name Shaheen Sheikh and my subscription is ending on 6 March 2019 and I want to end my subscription but it doesn't allow me to. I remember when I subscribed it said you can deactivate automatic renewal anytime. Kindly help me on this regard and help me deactivate it. Med School in general is quite stressful and last thing we want is automatic renewals to disturb our peace of mind, I hope you can do something about this for future subscribers as well.

    Thank You.

     

     

     

     

    0
    Comment actions Permalink
  • Avatar
    Alexander

    Hello,

    As mentioned in this same Help Article and in the purchase confirmation email you received, you can deactivate the automatic renewal option by no later than 5 days prior renewal date by logging in and accessing your personal account area.

    I have now replied to your email and can also confirm that your subscription will not renew on March 6.

    Kind regards,

    Alex (Lecturio Customer Support)

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk