Most likely, you forgot to deactivate the automatic renewal option or to cancel within the free trial period of your membership.
This article will show you how to deactivate the renewal option if you don't want to continue with your membership.
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Comments
68 comments
Cesar Almanza
I used the subscription for the first year Initially charged November 21, 2017. In 2018 I was charged for the renewal and contacted support. I was told that the renewal would be refunded and that my membership would be cancelled. I did receive the refund. I was not charged in 2019. I just received an email stating that my payment was declined. According to my billing statements. I have been charged for 2020, 2021, and 2022. Please help.
Hello Cesar,
Thank you for your message. We have replied to your email explaining the situation and steps we will take moving forward.
If you have any questions, please reply to the email.
Best regards,
Alex from Lecturio
I had the automatic subscription renewal problem so I requested a refund.
At first, Lecturio declined my request, at some point they sent me a gift code which was for using the application 1 more year after this mistakenly initiated subscription ends.
anyway, after sending-recieving several e-mails, Lecturio accepted to refund.
The time passed between automatic renewal and refund was nearly 1 month (29.11.2022 - 20.12.2022). I wish it would be easier and quicker than this, but thanks...
Hi 👋
Lecturio send me an email to charge me for not paying due to an automatic renwal issue , I haven't used lecturio since Feb 2022 and now I have to pay around 120$ , can you help me please!
Hello, I have the same issue. My credit card was just charged with the auto-subscription but I do need this account at the moment as I have already taken my exam. I wasn't even sent any prior notifications that the amount shall be debited today, which is so unlike any other apps. I was not aware of the auto-renewal, and although Lecturio series has helped me immensely I simply do not need this anymore as I have already taken my exam. I need to cancel this, and how would I be able to get my money back? Please help. Thank you.
Hello Lecturio Team, I had an issue regarding the 7 day trial in the app store. I was billed $119.99 eventhough I chose the 7 day trial. Is there any possibility of a refund?. Your help would be appreciated.
I was just charged for another year subscription and was unaware that my previous subscription was about to be renewed. I am in need of an urgent refund as I do not intend on using your services for another year, a courtesy email would have been very considerate on your part with a reminder stating that a renewal was coming up-a suggestion I’ve seen made to you since many years ago by several other users yet has not been implemented.
I have already emailed the support team twice and I eagerly await your response and assistance with this matter.
Ayuda por favor
Cancelé mi tarjeta hace un mes, el pago de la membresia lecturio se renovó pero obviamente no se pagó y olvidé cancelar la suscripción pero ya no quiero seguir siendo miembro de lecturio ¿podrían ayudarme?
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