I was charged but I don't know why—what can I do?

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22 comments

  • Avatar
    lipika sadaram

    How can I get my money back if I was charged, but I don't want to keep the account?

  • Avatar
    Alexander

    Hello Lipika,

    Thank you for reaching out.
    I have just emailed you in order to find a solution for you.

    Kind regards,
    Alex (Lecturio Customer Support)

  • Avatar
    Aditya Kamaraja

    I have been charged the second year. But I don’t want the service. Will the money be retuned

  • Avatar
    Laecio Fernandes Pereira

    Alexander, I have the same problem as Lipika.
    "How can I get my money back if I was charged, but I do not want to keep the account?"
    Please help me!

  • Avatar
    Alexander

    Hello Laecio,

    Thank you for reaching out.

    I have emailed you in order to find a solution for you.

    Kind regards,

    Alexander (Lecturio Customer Support)

  • Avatar
    Vivian Altiery De Jesús

    I have the same problem, I was charged but I don't want the service nor I used it. Thanks for your help.

  • Avatar
    Vikram Rao

    How can I get my money back if I was charged, but I don't want to keep the account?please help me..thanku

  • Avatar
    Alexander

    Hello Vikram,

    Thank you for reaching out. I have emailed you with all necessary information.

    Kind regards,

    Alex

  • Avatar
    Dirshan Mtk

    I tried to cancel my monthly membership 1 year ago but now i see a transaction of $639(which is ridiculous) that was cancelled due to insufficient funds.

    I stopped using the service since September 2017 but apparently there was some automatic renewal system which was set at the time.

    I wish to delete my account please.

  • Avatar
    Alexander

    Hello Dirshan,

    Thank you for reaching out. I have emailed you with all the necessary information.

    Kind regards,

    Alex

  • Avatar
    Belinda Chin

    Hi, my card was stolen for the past 6 months. Lecturio blocked me from using it for the past 6 months. Now I just renewed my credit card details but they charged me the fees for the past 6 months which I was blocked. Why they charged me when I didn’t even utilise it?

    I renewed my credit card info in lecturio so that I could continue subscription from now on.

    But I’m so disappointed with the charges. Please help me.

  • Avatar
    Alexander

    Hello Belinda,

    Thank you for reaching out. We have also received your messages. Please rest assured that we are currently looking into what happened and will email you as soon as possible.

    Kind regards,

    Alex (Lecturio Customer Support)

  • Avatar
    Anas jbar

    hello i just payed the last month 89.99 Euro and today i received a SMS from my bank telling me that i have been recharged again 89.99 Euro
    can you please tell me why i was recharged again 89.99 ?

    i have 3 month plan 


    and i cant stop my registration on the website
    thank you!

  • Avatar
    Margarita Podlipskyte

    I was charged as well just a few days ago without any notice and i dont want to use this service. I need the money back. What do i do about this?

  • Avatar
    Kanda Rungrangsri

    I was charged yesterday for the second year membership, but I no longer want to use this service. I do not want to keep the account.

    How can I get my money back?
    Please help me!

    I've already email you. My email is kandanoy16@gmail.com. I'm looking forward to your reply. Thank you in advance.

  • Avatar
    Alexander

    Hello Margarita and Kanda,

    Thank you for reaching out. If you haven't done it by now, please contact us at support@lecturio.com. We will keep in touch with you by email.

    Thank you.

    Kind regards,

    Alex (Lecturio Customer Support)

  • Avatar
    Kanda Rungrangsri

    I’ve already sent an email to support@lecturio.com. Still looking forward to an email from your support team. Thank you.

  • Avatar
    Alexander

    Hello Kanda,

    Thank you for your reply. We have responded to your email.

    Kind regards,

    Alex

  • Avatar
    Farzan S

    I was charged today for the second month membership as well, I no longer want to use this service.

    Please tell me how can I get my money back?

  • Avatar
    Alexander

    Hello Farzan,

    Please contact us at support@lecturio.com.

    Thank you.

    Kind regards,

    Alex

  • Avatar
    Amal Shraim

    Hello Alex,
    I emailed your support team about an issue I had today while renewing my 1-month subscription plan.

    I was previously ( 1 year ago) subscribed, for 2 months. Then I deactivated the plan. And changed my initial visa to an inactive one to make sure no money would be charged. Today I wished to renew the same plan, and instead of the usual amount (39.9$) it charged me with 490-something! Can you please check my email as soon as possible for a refund? 
    I looked into the policy of the refund and it is said that you have the right to refuse the refund if I use the services excessively (?),  I wish to keep using the same monthly plan so I assume no trouble if I use the content provided, but wish for a refund on the extra that was charged. 

    Thank you in advance.

  • Avatar
    Alexander

    Hello Amal,

    Thank you for reaching out. We have received your email. The refund policies you are referring to apply to first purchases, where our Money-Back Guarantee can be denied in rare cases of content abuse, not to automatic renewals or charges resulting from pending renewals.

    Please rest assured that we will analyze your case and get back to you as soon as possible. 

    Thank you for your patience.

    Kind regards,

    Alex (Lecturio Customer Support)

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