I was charged but I don't know why—what can I do?

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  • Avatar
    lipika sadaram

    How can I get my money back if I was charged, but I don't want to keep the account?

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    Alexander

    Hello Lipika,

    Thank you for reaching out.
    I have just emailed you in order to find a solution for you.

    Kind regards,
    Alex (Lecturio Customer Support)

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    Aditya Kamaraja

    I have been charged the second year. But I don’t want the service. Will the money be retuned

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    Laecio Fernandes Pereira

    Alexander, I have the same problem as Lipika.
    "How can I get my money back if I was charged, but I do not want to keep the account?"
    Please help me!

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    Alexander

    Hello Laecio,

    Thank you for reaching out.

    I have emailed you in order to find a solution for you.

    Kind regards,

    Alexander (Lecturio Customer Support)

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    Vivian Altiery De Jesús

    I have the same problem, I was charged but I don't want the service nor I used it. Thanks for your help.

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    Vikram Rao

    How can I get my money back if I was charged, but I don't want to keep the account?please help me..thanku

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    Alexander

    Hello Vikram,

    Thank you for reaching out. I have emailed you with all necessary information.

    Kind regards,

    Alex

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    Dirshan Mtk

    I tried to cancel my monthly membership 1 year ago but now i see a transaction of $639(which is ridiculous) that was cancelled due to insufficient funds.

    I stopped using the service since September 2017 but apparently there was some automatic renewal system which was set at the time.

    I wish to delete my account please.

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    Alexander

    Hello Dirshan,

    Thank you for reaching out. I have emailed you with all the necessary information.

    Kind regards,

    Alex

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    Belinda Chin

    Hi, my card was stolen for the past 6 months. Lecturio blocked me from using it for the past 6 months. Now I just renewed my credit card details but they charged me the fees for the past 6 months which I was blocked. Why they charged me when I didn’t even utilise it?

    I renewed my credit card info in lecturio so that I could continue subscription from now on.

    But I’m so disappointed with the charges. Please help me.

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    Alexander

    Hello Belinda,

    Thank you for reaching out. We have also received your messages. Please rest assured that we are currently looking into what happened and will email you as soon as possible.

    Kind regards,

    Alex (Lecturio Customer Support)

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    Anas jbar

    hello i just payed the last month 89.99 Euro and today i received a SMS from my bank telling me that i have been recharged again 89.99 Euro
    can you please tell me why i was recharged again 89.99 ?

    i have 3 month plan 


    and i cant stop my registration on the website
    thank you!

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    Margarita Podlipskyte

    I was charged as well just a few days ago without any notice and i dont want to use this service. I need the money back. What do i do about this?

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    Kanda Rungrangsri

    I was charged yesterday for the second year membership, but I no longer want to use this service. I do not want to keep the account.

    How can I get my money back?
    Please help me!

    I've already email you. My email is kandanoy16@gmail.com. I'm looking forward to your reply. Thank you in advance.

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    Alexander

    Hello Margarita and Kanda,

    Thank you for reaching out. If you haven't done it by now, please contact us at support@lecturio.com. We will keep in touch with you by email.

    Thank you.

    Kind regards,

    Alex (Lecturio Customer Support)

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    Kanda Rungrangsri

    I’ve already sent an email to support@lecturio.com. Still looking forward to an email from your support team. Thank you.

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    Alexander

    Hello Kanda,

    Thank you for your reply. We have responded to your email.

    Kind regards,

    Alex

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    Farzan S

    I was charged today for the second month membership as well, I no longer want to use this service.

    Please tell me how can I get my money back?

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    Alexander

    Hello Farzan,

    Please contact us at support@lecturio.com.

    Thank you.

    Kind regards,

    Alex

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    Amal Shraim

    Hello Alex,
    I emailed your support team about an issue I had today while renewing my 1-month subscription plan.

    I was previously ( 1 year ago) subscribed, for 2 months. Then I deactivated the plan. And changed my initial visa to an inactive one to make sure no money would be charged. Today I wished to renew the same plan, and instead of the usual amount (39.9$) it charged me with 490-something! Can you please check my email as soon as possible for a refund? 
    I looked into the policy of the refund and it is said that you have the right to refuse the refund if I use the services excessively (?),  I wish to keep using the same monthly plan so I assume no trouble if I use the content provided, but wish for a refund on the extra that was charged. 

    Thank you in advance.

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    Alexander

    Hello Amal,

    Thank you for reaching out. We have received your email. The refund policies you are referring to apply to first purchases, where our Money-Back Guarantee can be denied in rare cases of content abuse, not to automatic renewals or charges resulting from pending renewals.

    Please rest assured that we will analyze your case and get back to you as soon as possible. 

    Thank you for your patience.

    Kind regards,

    Alex (Lecturio Customer Support)

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    Krunalbhalani

    I was checking app and just wanted to download trial version but it said that you have purchase the app which I never did. Can you tell me how much it going to charge me and how would I get the refund.

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    Alexander

    Hello,

    Thank you for reaching out and for your interest in our courses. At Lecturio you can register for free and have limited access to our courses for as long as you want. This applies to the website lecturio.com as well as to the Lecturio Medical Education app which you can download for free on iTunes and Google Play Store.

    You will only be charged if you actively choose to purchase a Premium membership. If you do, you will be asked to enter your payment information and will be able to complete the payment.

    If you have any other questions, please let us know at support@lecturio.com.

    Kind regards,

    Alex (Lecturio Customer Support)

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    shenela Perera

    I was charged for 3 months and I don't need the account during the summer, what can I do?

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    Alexander

    Hello Shenela,

    Thank you for reaching out. We have received your email and will get back to you as quickly as possible with a solution.

    Kind regards,

    Alex (Lecturio Customer Support)

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    Gurkireth Kaur

    Hi, I have cancelled my auto renewal and still I got charged. What do I do?

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    Alexander

    Dear Gurkireth,

    Thank you for reaching out. We have received your email and have already replied to it.

    Kind regards,

    Alex (Lecturio Customer Support)

     

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    Radhika Ghosalkar

    Good Morning, 

     

    My premium account was automatically renewed 3 days ago and I was charged for it. I do not wish to renew my account another year. 

     

    Please let me know how to proceed or at least how I can decrease the charge to one month's fee. 

     

    Thank you. 

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    Evelis2090

     

     

    My premium account was automatically renewed 11 days ago and I was charged for it in my credit card. I don't want to renew my account another year. I have problems with the app in my cell phone, I don't use the app, please I need your help.

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