As stated in your purchase confirmation e-mail, in order to deactivate the renewal option of your subscription, you have to do it at least 5 days before the actual renewal date. If you try to deactivate it within those 5 days prior renewal, the option will not be available to you.
Articles in this section
- A video is not working properly—what can I do?
- I am not able to deactivate my subscription's renewal option—why is that?
- How can I prevent the quiz questions from popping up during the lecture on lecturio.com?
- What are the system requirements for an optimal video playback?
- What do I do when I see an error message while downloading my slides?